Packages are generally dispatched within 2 days after receipt of payment. They are shipped via UPS with a tracking number and delivered without signature. Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS Extra with tracking and drop-off without signature. Please contact us before choosing this method of delivery as it incurs additional costs. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Preparation fees are fixed, while shipping fees vary according to total weight of the package. We recommend that you group all your items in one order. We cannot group two orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are appropriately sized and your items are properly protected.
In the event that the product does not meet your expectations, you may, within 14 days after the delivery date, return the product at your expense to the following address: DEBASC : 15, avenue Hoche, 75008 Paris.
It is your responsibility to return the product in correct packaging so that it is not damaged during transport.
We will examine the product when it is returned to the workshop to check that it has not been damaged by any use.
We will only issue a refund if the product has not been used and is in its original condition.
The refund will be made within 15 working days using the same method of payment used when paying for the order.
We will refund the amount of the order, less the shipping costs initially paid.